Common questions

Welcome to And Otto's frequently asked questions page. We have compiled answers to common questions about our handmade laser-cut jewellery and accessories, including details on ordering, shipping, materials, and product care. We hope this section helps you find the information you need quickly and easily.

Frequently asked questions

At And Otto, we pride ourselves on crafting unique, laser-cut jewellery and accessories with creativity and care. As a small, online business based in Warmenhuizen, Netherlands, we understand you might have questions about our products and processes. Below you'll find answers to some of the most common inquiries to help make your shopping experience smooth and enjoyable.

What are your typical delivery times?
Our handmade items are crafted with care. Standard delivery times will vary depending on your location. Please check the product page for estimated delivery times for specific items or contact us for more details.

Do you offer a guarantee on your products?
We stand by the quality of our handmade jewellery and accessories. If you experience any issues with your purchase, please contact us within [[number]] days of receipt to discuss a return or replacement.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep shipping as affordable as possible while ensuring your items arrive safely.

What materials do you use for your jewellery and accessories?
We use high-quality materials for our laser-cut items, primarily [[material 1]], [[material 2]], and [[material 3]]. Specific material details are provided on each product page.

How do I care for my And Otto products?
To ensure the longevity of your handmade items, we recommend keeping them dry and away from direct sunlight. Avoid contact with perfumes and lotions. Clean with a soft, dry cloth. More detailed care instructions can be found on our "Our materials" page.

What happens if my order is lost in the post?
While rare, if your order appears to be lost, please contact us immediately at [[email]] with your order number. We will do our best to track your package and resolve the issue.

What is your return policy?
We accept returns of unused and undamaged items within [[number]] days of delivery. Please refer to our returns policy page for full details on how to initiate a return.

Can I cancel my order?
Order cancellations are possible if your item has not yet been dispatched. Please contact us as soon as possible at [[email]] to request a cancellation.

Do you offer wholesale options?
Yes, we do offer wholesale opportunities for our unique handmade jewellery and accessories. Please get in touch with us at [[email]] to discuss wholesale inquiries and pricing.

How can I contact And Otto?
You can reach us via email at [[email]] or through the contact form on our website. We aim to respond to all inquiries within [[timeframe]].

Still have questions?

We hope this FAQ section has provided helpful answers. If you have any further questions or need more specific information about our handmade laser-cut jewellery and accessories, please do not hesitate to contact us directly. We are always happy to help!